Cox Communications wanted to revive an underperforming, nationwide small-cell program that was lacking a well-organized process and experiencing frequent delays.
Cox Communications had embarked on an ambitious small-cell, nationwide deployment, but 500 project sites had fallen behind schedule. There was no single source of truth for all the projects, and the workflow processes were not accurately reflecting the critical path. The team needed to improve process and implementation for future programs.
inRange worked with the team to update workflow processes, creating meaningful trackers, reports, and dashboards. Further, the team customized reporting modules to be aligned with customer needs and goals. inRange provided ongoing training and support, and as a result, customer goals and deliverables were met ahead of schedule.